DiRT2 Screen Capture

How sweet is this? Here's a screen capture of our Toyota truck in Codemaster's DiRT2 game. The game ROCKS! Go get it and race our truck!

A Letter of Thanks to Leatherman

People don't tend to send letters or emails anymore when a company does right - only wrong. So I wanted to write this morning and tell you thank you for your excellent customer service.

I have a Skeletool CX that I bought a year or so ago. It has become part of my daily dress routine. Pants on, belt on, Skeletool in the left pocket... It gets used so often that I have dulled the blade and re sharpened it many times. Unfortunately, I am not very good at it and the blade had become ruined due to my ineptitude.

I called Leatherman and asked if I could buy a new blade. I was told "no" and that I would have send it back for repair. While I hated to give it up, I went ahead and shipped it off to Oregon. Knowing that I ruined it myself, I went ahead and put a check in the box for the $9.50 repair and shipping fees.

In less than two weeks, my Skeletool showed up in my mailbox repaired and cleaned. The kicker was that my check was also in the package! So not only was it repaired and shipped back quickly, it was also done for free!

Leatherman has gained a customer for life. Tools that rock and customer service to back them up.

Thanks!
Michael Cohn
Chelsea, Alabama